The Reason Why Airlines Need Competition
The flight keeps a virtual monopoly for intra-Caribbean flights, and it shows.Â after they canceled a flight considering “technical reasons”. A lot of people realised that real explanation ended up being economic climate once the flight was defectively scheduled. No apology, not to mention settlement. Another time I practically missed a flight given that it left half an hour early. Since I only had hand luggage it absolutely was therefore convenient to kick me personally completely. On many events my luggage ended up being lost plus in most cases I had to attend the airport myself. Another time I became rejected boarding although I experienced a confirmed reservation while I could show the itinerary imprinted by a travel agent.
These days I became on a flight to St Maarten. While in transit in Antigua I became provided a boarding pass for a late mid-day flight, while I remembered having booked a 5 hours earlier in the day early morning flight. Â at first the sign in agent stated the journey had been full, but later it showed up there clearly was a free seat. The Antigua supervisor working, only wanted to place myself on the previous trip without a penalty easily could provide research that we booked the earlier flight. She also recognized that it might have occurred that reservation ended up being changed as the early in the day journey was full and admitted that it would have been illogical to book a flight with a 6 hour transit time. Just by paying a penalty I happened to be allowed regarding the earlier in the day trip. Nonetheless that journey did not leave because of engine dilemmas. Â
Time after time the trip had been delayed with consecutive notices the journey would leave in half one hour. Whenever we had been known as directly into go to the gate we had been expected to attend in an assembly line. We-all needed to are a symbol of 20 mins.Â Upon arrival in St Maarten after waiting 40 mins for my bag it had been maybe not truth be told there. There was clearly no broker to cope with luggage issues; other agents stated there is nobody fromthe airline around and I would most useful go directly to the violation office. They in turn referred us to the (only) check-in agent. After waiting in-line for people to check in a note had been made on a minuscule sheet of paper. After arrival of this later flight we called all of their numbers in St Maarten; nothing regarding the phones were answered. Later, whenever I took a taxi to the airport, I became told that happens when these are generally hectic with an incoming or departing flight. After spending sometime chatting to individuals just who missed their international flights because their Liat trip emerged in late -they had been waiting for hours without having any care-, I finally got my baggage at 4:45 pm. My afternoon was wrecked.
Regarding the return travel there was only an hour delay but once more: no baggage. Two days later on At long last first got it.
The attitude of these staff is generally friendly, but you will find exceptions that i’d perhaps not phone rude, but are obviously perhaps not contemplating offering Â reasonable solution with their consumers. Possibly they’re instructed by their particular management in order to avoid free solutions whatever it takes.
After their particular just major rival dropped down,they considerably enhanced their particular prices. Sometime ago, they hired all pilots of a tiny competing airline -all during the same time-, driving that flight virtually regarding business.Â As sad because it’s, there is no substitute for Intra-Caribbean vacation, except the motorboat, which -at times- are faster and In the Northern Caribbean in which a number of little local airlines tend to be active.
Tourists showing up in Caribbean with intercontinental routes normally have 2 free baggages. As this airline will not be involved in checking through to last location anymore (there seem to be no arrangements anymore along with other air companies to issue intercontinental seats including theirs), people need certainly to check-in once again. And acquire presented with hefty luggage fees that are never ever waived as much as I have seen.
On the positive part,they supply comprehensive Intra-Caribbean routes for the whole region that are essential. The moral of the article: Be careful whenever you fly on routes ruled by one flight only. The lack of competition is certainly not good-for their particular commercial and website attitude.
James Post moved to Grenada after a lifetime career into the advanced electronics industry in Netherlands, where he had been known as the “Ultimate repeated Flyer”. In 2000 he believed it was time for a big change and relocated to the Caribbean to realize his dream: to build a tiny, lasting resort (http://www.paradisebayresort.net).
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